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There is no cost to sign up for a Union One Express account. You can sign up for a free U.S. shipping address account.
FAQs
Answers before you ship.
Find quick answers about sign up, shipping, fees, tracking, pickup, invoices, addresses, and customs.
Frequently asked questions
Everything organized in one clean page.
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After you receive your ready for pickup email notification, you have 14 days to retrieve your package in order to avoid storage fees.
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The freight cost is calculated based on the package weight multiplied by the daily exchange rate set by Union One Express.
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Customs Duty is tax imposed on the import of goods that exceed the duty free threshold.
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Please see the restricted items list for items that cannot be shipped.
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You may use Union One Express’ credit card to shop from any online site except Adidas, Alibaba, AliExpress, American Eagle, Avon, Charlotte Russe, Light In The Box, Macy’s, Nike and Target.
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The Jamaican Dollar equivalent is calculated by the daily accepted exchange rate.
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Your package can be tracked by logging into your customer portal. You will also receive email notifications with updates.
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Yes, storage fees are charged if items are not collected within 14 days after delivery at your pickup location. The storage fee is $350 per day per item thereafter.
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Packages not collected after 120 days will be subjected to the company’s auction and sold to recover costs incurred.
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Union One Express ships to Jamaica twice per week, on Mondays and Fridays.
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Packages arrive in Jamaica on Mondays and Fridays. To be included, packages must arrive at the Miami warehouse at least 2 days before either shipment day.
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If you do not own a credit card, Union One Express will allow you to use their credit card to shop online.
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Yes. A 7% service charge applies to orders paid using cash or debit card, and a 7% service charge applies to orders paid using a credit card.
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Opening hours vary by location. Please see the locations page for each location’s opening hours.
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Yes, barrels can be shipped to Jamaica with Union One Express via sea.
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Yes, friends and family can send packages using your U.S. mailing address. They must include your full name and Union One Express member number.
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12361 SW 128TH Court, Suite #205, Miami, Florida, 33186. Always add your Union One Express member number to the shipping address.
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A bad address fee is incurred when your full name or Union One Express member number is missing from your U.S. shipping address.
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The clearance and handling fee is applied when a package exceeds 50 USD but was not charged customs duty by the Jamaica Customs Agency.
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Your inbox may be full, or your emails may be going to spam or junk. You should report Union One Express as not spam.
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Enter the site where your order was purchased and screenshot a clear description of the items including value. You may also email your invoice to [email protected] with the item description and cost.
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Address Line 1: 12361 SW 128TH Court. Address Line 2: Suite #205 UOE# followed by your UOE number. City: Miami. State: Florida. Zip Code: 33186.
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Your U.S. shipping address did not include all required information, such as member number, suite number, zip code or full name. Provide proof of ownership, tracking number, and a clear description to redirect it.